IT infrastructure management service (IMS) is about administering and managing technology, information and data in a proactive way. Its scope ranges from the desktop to networking, storage, data, security and cloud-based services – not forgetting the people employed to keep everything working. IMS provides clear boundaries for how your business infrastructure is managed. The primary goal of IMS is to minimize downtime and to keep your business as productive as possible. In addition, an enterprise IT team delivering infrastructure management services is responsible for issues including asset lifecycle management, network and connectivity issues as well as monitoring mobile devices and device maintenance.
By working with an infrastructure managed service provider, you reduce the time and investment required to reach the bleeding-edge of IT service delivery. A combination of expertise and experience results in consistent, sustainable results that facilitate business growth in the long-term.
Whilst an IT IMS is brought in to make things easier, at the start, it can be a little disruptive, so it’s important to work with an IMS provider with a referenceable track record of smoothly transitioning its customers’ services. Once processes and relationships are established, the infrastructure management service is an extension of your in-house IT team.
Your customers expect your systems to be reliable and so do your other internal stakeholders. Could an IMS solution be the tag team you need to keep your business working at its best whilst providing an excellent experience to your customers
One of the top benefits of implementing multiple management system standards is being able to align the standards to find common or single management system components. These may include policies, objectives, processes or resources. For example, you may be able to have a single procedure for training, document control, management reviews, internal audits or improvements. When you implement more than one standard at a time you are able to find these similarities which can save your organization a great amount of time, and in return money.
When you integrate multiple management systems at a time and establish cohesive objectives, processes, and resources, with the alignment of the systems you will see improvement in accountability.
When you use an integrated approach, your organization can create better consistency of the management systems. When you create consistency, the system will become less complex and therefore is easier understood. Consistency will create an improved focus on achieving a common set of objectives that are important to the organization.
Maintenance refers to the ongoing compliance checks and ensuring that you are upholding the management system standard requirements. When you have an integrated management system you can maintain the requirements concurrently, streamlining the process and allowing the organization to focus on improvements rather than maintaining multiple systems when that is unnecessary.
Integrated management systems will have a positive impact on specific management system components and outcomes such as improvements in quality, safety, risk, and productivity.